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The player's requesting a refund of deposit as it was a 3rd party payment. The complaint was closed as the player stopped responding.

We asked the player to confirm that they had received the payment, but there was no further response from them, Consequently, the complaint was rejected.

The player from Argentina had reported that their account at CryptoLeo Casino was abruptly closed and their balance nullified. Despite having reached out to customer support, they had received no explanation. The player had demanded a detailed statement and the return of their account balance, which was 6,500 at the time of closure.

Фрибеты запросто в частности. Иногда букмекер раздает фрибеты всем желающим – играючи заходите в раздел бонуса в свой черед забираете его.

The player from Greece claimed his bonus winnings were not supposed to be reduced as he received incorrect information from the casino support but the information in the casino's T&Cs was correct.

After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.

The player from Germany had issues with deposits. His three deposits totalling €100 hadn't been credited to his casino account, despite this site him providing the necessary documents.

He also mentioned that the issue had affected other players on the site. After the complaint was transferred to the relevant team, the player confirmed that the payout had been successful and he had received his money. Consequently, we marked the complaint as 'resolved' in our system.

Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system.

Judging by the responses we have received, we consider the customer support of PinoCasino to be good.

The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had provided the necessary documents to the casino and had cooperated fully with the process.

The player from Switzerland made a deposit, but it wasn't credited to his casino account. The issue was successfully resolved.

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.

The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance.